What to Do in the Event of an Insured Event under VZR
Health problems during a trip require quick and correct actions.
If during the trip an event occurred that may be insured, first of all it is necessary to act in accordance with the instructions indicated in the policy.
Step 1. Assess the situation
If there is a threat to life and health, it is first necessary to receive the required emergency assistance.
After that, it is necessary to act in accordance with the terms of the VZR contract.
Step 2. Contact the assistance service
If the contract provides for prior contact with the assistance service, it is necessary to contact it using the details indicated in the policy.
Provide:
- policy number;
- full name;
- location;
- description of the situation that occurred;
- contact telephone number.
Step 3. Follow the instructions
The assistance service will advise on the further procedure and, if provided for by the contract, will arrange the necessary assistance.
Step 4. Keep documents
Keep:
- medical documents;
- invoices;
- prescriptions;
- receipts;
- test results;
- other documents related to the insured event.
If you have already paid for treatment yourself
The procedure for subsequent reimbursement depends on the contract terms.
It is necessary to keep documents confirming the expenses and contact the insurance company in the established manner.
Important
Not all events are insured.
The decision to recognise an event as insured is made on the basis of the contract terms and the submitted documents.
What should I do if I fall ill abroad?
Contact the assistance service using the details indicated in the policy and follow its instructions.
Can I go to a clinic on my own?
The procedure for seeking care depends on the terms of the specific contract.
What should I do if I cannot get through to the assistance service?
Record your attempts to contact them and use other contacts indicated in the policy.
Do I need to keep receipts?
Yes, documents confirming expenses may be required for the review of the claim.
The specialists of the Closed Joint-Stock Insurance Company "ARSENAL-KYRGYZSTAN" are ready to advise you on any questions
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