What is an insurance payment under OSAGO?
An insurance payment under OSAGO is a monetary compensation that the insurance company pays when an insured event occurs, in accordance with the legislation of the Kyrgyz Republic and the terms of the compulsory civil liability insurance contract for vehicle owners.
The main purpose of OSAGO is to protect the property interests of third parties who have suffered damage as a result of a road traffic accident. If the event is recognised as an insured event, the insurance company reviews the submitted documents, establishes the circumstances of the incident, and makes a decision on the payment of insurance compensation.
It is important to understand that OSAGO is intended to compensate the injured party. Damage to the vehicle of the person at fault for the accident is not covered by this type of insurance.
Who is entitled to receive the insurance payment?
The right to receive insurance compensation arises for persons who have suffered damage as a result of a road traffic accident, provided that the incident meets the conditions of compulsory insurance and the requirements of the legislation of the Kyrgyz Republic.
Depending on the circumstances of the incident, the insurance compensation may relate to:
- bodily injury (harm to life);
- harm to health;
- damage to the vehicle;
- damage to other property.
Each insured event is considered individually, based on the submitted documents and the results of the investigation.
How is the settlement of an insured event handled?
The process of handling an insured event consists of several consecutive steps.
Step 1. Report the incident
After a road accident, it is recommended to notify the insurance company as soon as possible.
Specialists will explain the further procedure and inform you which documents need to be prepared.
Step 2. Prepare the necessary documents
To process your claim, documents confirming the circumstances of the incident and the extent of the damage may be required.
The exact list depends on the specific situation.
Step 3. Review of the insured event
After receiving the documents, the insurance company’s specialists conduct an investigation into the circumstances of the incident.
If necessary, additional information or documents may be requested.
Step 4. Damage assessment
To determine the amount of insurance compensation, the damage caused is assessed in accordance with the procedure established by law and the internal procedures of the insurance company.
Step 5. Decision‑making
Based on the results of the review, a decision is made either to recognise the event as an insured event or to refuse the insurance payment if there are grounds provided for by law.
Step 6. Payment of insurance compensation
If the insured event is confirmed, the insurance compensation is paid in accordance with the requirements of the legislation of the Kyrgyz Republic and the terms of the compulsory insurance contract.
What documents may be required?
The list of documents depends on the specific insured event.
Typically, the following may be required:
- application regarding the insured event;
- identity document;
- vehicle documents;
- documents issued by the competent authorities;
- photographs of the damage (if available);
- bank details for transferring the payment;
- other documents at the request of the insurance company.
Specialists of JSC "IC ARSENAL‑KYRGYZSTAN" will provide the exact list after receiving information about the incident.
What does the amount of the insurance payment depend on?
The amount of insurance compensation is determined on the basis of:
- the nature of the damage caused;
- the results of the damage assessment;
- the documents submitted;
- the circumstances of the road traffic accident;
- the requirements of the legislation of the Kyrgyz Republic;
- the terms of the compulsory insurance contract.
Each case is considered individually.
When may the insurance company request additional documents?
In some cases, additional information may be required to make a decision.
For example:
- clarification of the circumstances of the accident;
- confirmation of ownership;
- results of additional expert examinations;
- documents that were not included in the initial set.
This is a standard procedure and is aimed at an objective review of the insured event.
How can you speed up the receipt of the insurance payment?
To avoid delays in processing your claim, it is recommended to:
- report the incident in a timely manner;
- provide a complete set of documents;
- provide only accurate and truthful information;
- keep photographs of the accident scene;
- follow the recommendations of the insurance company's specialists.
Why choose ARSENAL‑KYRGYZSTAN?
Individual approach
Each application is considered taking into account the specific circumstances of the insured event.
Professional consultations
Our specialists help you understand the claims settlement procedure and answer any questions that may arise.
Transparent process
We keep clients fully informed at every stage of the claim review.
Compliance with legislation
All procedures are carried out in accordance with the legislation of the Kyrgyz Republic and the terms of the insurance contract.
Useful recommendations
After a road accident, it is advisable to keep all documents related to the incident, including materials drawn up by the authorised authorities, photographs of the damage, and any correspondence relevant to the insurance situation.
Do not start repairing the vehicle until the necessary inspection procedures have been completed, if this could affect the consideration of the insured event.
If you have any questions about the settlement procedure, contact the insurance company's specialists for advice in a timely manner.
Don't know how to get your insurance payment?
Specialists of JSC "IC ARSENAL‑KYRGYZSTAN" will help you understand the claims settlement procedure, advise on which documents to prepare, and provide guidance on further actions.
📞 Short number: 7007
Calls are free of charge