NS

Frequently Asked Questions about Accident Insurance

Answers to the main questions about accident insurance: cost and programs, insured risks, registration, documents, insured events, payments, exclusions, corporate insurance, and the procedure for contacting the insurance company.

Frequently Asked Questions about Accident Insurance

What Is Accident Insurance?

Accident insurance provides financial protection for the insured person in the event of events and their consequences provided for by the contract.

The specific insured risks, terms, and the amount of a possible payment are determined by the chosen program and the insurance contract.

 

 Who Can Take Out Accident Insurance?

Depending on the program, insurance may be taken out for individuals, several family members, or employees of an organisation.

The terms depend on the chosen program.

 

What Does Accident Insurance Cover?

The list of coverage is determined by the contract.

Depending on the program, risks related to the following may be provided for:

 - traumatic injuries;

 - temporary disability;

 - disability as a result of an accident;

 - death as a result of an accident;

 - other consequences provided for in the contract.

It is necessary to check the specific list of risks in your program.

 

Is Any Injury Considered an Insured Event?

No. For an event to be recognised as an insured event, it must correspond to the contract terms, the chosen program, and the insured risks provided for.

 

How Much Does Accident Insurance Cost?

There is no fixed cost for all clients.

The price depends on the chosen program, the sum insured, the list of risks, the insurance term, age, the nature of the activity, and other conditions.

 

Can I Choose the Sum Insured?

The choice of the sum insured depends on the terms of the specific program.

When choosing, it is important to consider the required level of financial protection, not just the cost of the policy.

 

Can I Take Out Insurance for Several People?

Yes, if such a possibility is provided for by the chosen program.

Insurance may be taken out for several family members or a group of employees.

 

Can I Insure Company Employees?

Yes, corporate accident insurance may be taken out for organisations.

 

What Should I Do in the Event of an Accident?

First of all, it is necessary to take care of your health and, if necessary, receive medical care.

Then you should:

 1. record the circumstances of the event;

 2. notify the insurance company;

 3. keep medical documents;

 4. prepare the necessary documents;

 5. submit a claim in the established manner.

 

Should I See a Doctor After an Injury?

If your health condition requires medical care, you must contact a medical facility.

Medical documents may also be required to confirm the fact of the injury and its consequences.

 

What Documents Are Needed in the Event of an Insured Incident?

The list depends on the nature of the event.

The following may be required:

 - a claim;

 - an identity document;

 - the contract details; 

 - medical certificates;

 - doctors' reports;

 - test results;

 - documents confirming the circumstances of the event;

 - other documents in accordance with the contract.

 

How Do I Receive an Insurance Payment?

It is necessary to notify the insurance company, provide the necessary documents, and wait for the review of the insured event.

If there are grounds, the payment is made in accordance with the contract terms.

 

Is the Full Sum Insured Paid?

Not necessarily.

The sum insured and the insurance payment are different concepts.

The amount of a specific payment is determined by the contract terms, the nature of the insured event, and the established calculation procedure.

 

What Does the Amount of Payment Depend On?

Depending on the program, the following may be taken into account:

 - the sum insured;

 - the nature of the consequences;

 - the degree and duration of the consequences;

 - the insured risk provided for in the contract;

 - supporting documents;

 - other contract terms.

 

Is Compensation Paid for Temporary Disability?

If such a risk is provided for in the contract, temporary disability as a result of an accident may be grounds for payment.

The relevant circumstances must be confirmed by documents.

 

Is Payment Provided for Disability?

If disability occurred as a result of an event provided for in the contract and the relevant risk is included in the coverage, the question of payment is considered in accordance with the contract terms.

 

Is Payment Provided in the Event of Death?

If the contract provides for the risk of death as a result of an accident, upon the occurrence of such an event, payment is considered in accordance with the contract terms and applicable requirements.

 

Does Insurance Cover Road Accidents?

This depends on the terms of the specific program.

If the relevant risk is provided for in the contract and the circumstances correspond to the insurance terms, the event may be considered an insured event. At the same time, accident insurance does not replace OSAGO.

 

Are Sports Injuries Covered?

This depends on the program.

Certain sports may have special conditions, limitations, or exclusions.

Before concluding the contract, it is recommended to check whether the coverage applies to the specific sport.

 

Are Household Injuries Covered?

The possibility of coverage depends on the program terms.

If the relevant risk is included in the contract, a household injury may be considered an insured event if the other conditions are met.

 

Where Does the Insurance Apply?

The territorial coverage is determined by the contract.

Before applying, it is necessary to check whether the insurance protection applies to the territory where the insured person is expected to be.

 

For What Term Can Insurance Be Taken Out?

The term is determined by the terms of the chosen program and the contract.

Before applying, it is necessary to check the start and end dates of the insurance protection.

 

Can I Take Out Insurance for a Child?

The possibility of insuring children depends on the specific program and the established terms.

When contacting us, it is necessary to clarify the age requirements and available insurance options.

 

Does Age Affect the Cost?

Age may be taken into account when determining the insurance terms and cost.

The exact cost is calculated based on the combination of program parameters.

 

Does Profession Affect the Cost?

Yes, the nature of professional activity may be taken into account when assessing insurance risk.

This is especially relevant for professions associated with an increased likelihood of injury.

 

What Are Exclusions from Coverage?

Exclusions are circumstances or events to which the insurance coverage does not apply in accordance with the contract.

They must be studied before concluding the contract.

 

Can I Receive Payment If the Event Occurred Under Circumstances Specified in the Exclusions?

If the event falls under an exclusion established by the contract, an insurance payment may not be made.

The final decision is made after reviewing the specific circumstances and documents.

 

What Should I Do If I Don't Know Whether the Event Is an Insured Event?

You should not make a final decision on your own.

Contact the Closed Joint‑Stock Insurance Company "ARSENAL‑KYRGYZSTAN", report the circumstances of the occurrence, and clarify the procedure for further actions.

📞 7007 — toll‑free call

 

Should I Keep Medical Documents?

Yes. It is recommended to keep certificates, reports, test results, and other documents related to the injury or its consequences.

 

Can Documents Be Submitted After Treatment?

The procedure and time limits for submitting documents are determined by the contract.

Therefore, it is recommended to report the insured event to the insurance company as early as possible and clarify the further procedure.

 

How Long Is an Insured Event Reviewed?

The review period is determined by the contract terms and applicable requirements.

It may depend on the completeness of the documents provided and the complexity of establishing the circumstances of the event.

 

What Should I Do If Documents Are Missing?

Contact the insurance company specialist and clarify which documents need to be provided additionally.

You should not replace the necessary documents with analogues on your own without approval.

 

Can the Terms of an Existing Contract Be Changed?

The possibility of changing the terms depends on the specific contract and insurance rules.

For clarification, contact the insurance company.

 

How Does Accident Insurance Differ from VMI?

Accident insurance is primarily focused on financial protection in the event of the consequences of an accident provided for in the contract.

VMI provides for the arrangement of medical care in accordance with the chosen voluntary medical insurance program.

These are different types of insurance that may complement each other.

 

Can I Have VMI and Accident Insurance at the Same Time?

Yes, these types of insurance serve different purposes.

VMI is related to medical care within the program, while accident insurance is related to financial protection in the event of covered consequences of an accident.

 

How Do I Take Out Accident Insurance?

Step 1 Determine who needs to be insured.

Step 2 Choose the necessary program.

Step 3 Determine the sum insured and the term.

Step 4 Clarify the list of insured risks and exclusions.

Step 5 Receive a cost calculation.

Step 6 Agree on the terms and conclude the contract.

 

How Do I Choose a Suitable Program?

When choosing, it is recommended to pay attention not only to the cost.

Compare:

 - the sum insured;

 - the list of risks;

 - exclusions;

 - the validity period;

 - the territorial coverage;

 - the payment procedure;

 - document requirements;

 - additional conditions.

The main thing is to choose insurance protection that matches your real needs.

 

Get a Consultation

Still have questions about accident insurance?

The specialists of the Closed Joint‑Stock Insurance Company "ARSENAL‑KYRGYZSTAN" will help you understand the program terms, the application procedure, and the actions to take in the event of an insured incident.

📞 7007 — toll‑free call